Support Contact
Contact us about account and access questions, institutional licensing, technical problems, or data deletion requests.
Email: support@norlecta.com
Binding language: Turkish. This text is published in Turkish and English; if the two versions differ, the Turkish text prevails.
What support covers
- account access and sign-in problems
- access code and licence questions
- institutional licensing and programme assignment
- institutional demo requests
- using the platform
- Reading Library access
- Teacher Tools access
- portfolio questions (My Speaking and My Writing)
- checkpoint deadlines and checkpoint submissions (a confirmed submission is final: it cannot be changed, withdrawn or submitted again)
- revoking an instructor's access to work you shared before checkpoint submissions existed
- data deletion requests
- KVKK and privacy requests
Suggested email subjects
- Account Support
- Access Request
- Institutional Demo
- Data Deletion Request
- KVKK Request
- Technical Support
Response times
Norlecta aims to answer support requests within a reasonable time. Requests are handled with regard to technical feasibility, identity verification, and applicable legal retention obligations.
Legal documents
This page is for operational support. The binding statements about your data, your rights and your use of the platform live in the legal documents themselves, which are the single source of truth:
- Terms of Use
- Privacy Notice
- Cookie and Local Storage Notice
- KVKK Aydınlatma Metni
- KVKK Açık Rıza Metni
Questions about speaking recordings (how they are stored, how they reach an instructor in a checkpoint submission, how to delete them, and how to revoke access to one you shared earlier) are answered in the Privacy Notice.
Security and fraud reports
Write to contact@norlecta.com about pages falsely claiming to sell Norlecta, unauthorised sale of access codes, suspicious payment demands made in Norlecta's name, account security problems, or data security concerns.
Suggested email subjects:
- Security Concern
- Unauthorized Access
- Access Code Misuse
- Fraud Report
- Data Breach Concern
- Fake Norlecta Sale
Content and copyright reports
If you believe Norlecta materials (reading passages, quizzes, Teacher Tools materials, cover artwork, brand elements or platform content) are being used without permission, report it to contact@norlecta.com.
Suggested email subjects:
- Content Misuse Report
- Copyright Concern
- Unauthorized Material Use
- Fake Norlecta Product
- Access Code Misuse
Institutional use and demo requests
For an institutional demo, pilot use, licence scope, learner access or an institutional agreement, write to contact@norlecta.com.
Suggested email subjects:
- Institutional Demo
- Institutional License
- Pilot Access
- Student Access
- License Scope Question